Hello everyone,
I'm here to tell you that
@atlim @gorkem will not refund me, and I believe it is for unreasonable reasons. As per April 10, 2013, I decided that I wanted to downgrade my account back to a regular one as I am moving to another SDK. I got an email saying this:
______________________________________________________________________________________________
Dear Landon,
We have received your order and will be processing it shortly. The details of the order are below:
Order Number: 1522822327
Upgrade/Downgrade: Indie => Community
Billing Cycle:
Total Due Today: $-72.25 USD
You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order.
______________________________________________________________________________________________
About 2 hours later I get an email stated:
______________________________________________________________________________________________
Hi Landon,
Since we are migrating to new system, some settings (like downgrading) were remain enabled, which are now fixed. So we are upgrading your account back as a paid user until October 4th 2013.
Excuse us for any inconvenience it may have caused you and if you have any questions, please ask anytime.
My best,
--
Atilim Cetin
______________________________________________________________________________________________
After reading this email, I was furious and proceeded to write this:
______________________________________________________________________________________________
Hi,
I have a very big issue with this. Your system may be migrating to a new system, but your web site still shows that you can downgrade your account. So what your web site is saying is that you can downgrade your account, but you say I can't and I can't get my money back as it said? This is not right and you should honor what your web site says. If I don't get a refund, I will take this up with both Visa and PayPal to get my refund as I believe I should be getting refunded.
______________________________________________________________________________________________
As you can see, they decided not to give me a refund because of them upgrading to a "new system". I believe that if your website is going to show you can still refund your customers, you should honor that.
I still haven't gotten a response back from
@atlim or
@gorkem pertaining to this matter. And as a result I have posted this discussion to show the community members what GiderosMobile has done, and to get their attention. I'm sorry, but this is the only way to put it.
-Landon
Comments
Don't forget that Gideros team is not so much big. This has some disadvantages like lack of human resources and it can lengthen the support process but also has advantages like;
-Community driven framework. (You can directly chat with the developer itself and CEO )
-Ambitious team.
-Ambitious community.
-Everybody feeling that they belong to Gideros team and even sharing lots of their plugins, codes freely.
This list can be extended easily, these are the ones just come to my mind now.
Anyway this is just an observation from my point of view. Hope that this problem of yours will be solved.
>-
Note: I am just a simple member of the community don't take my words as official reply please
You can blame me for this completely, because I was the one, who forgot to disable downgrading after installing and testing the system
Actually, we did not even know if it was your request or not, because system is still under development and is not fully functional (may have glitches). Thus tried to fix it as fast as possible
Not knowing how the financial stuff really works in Gideros, but posting this kind of stuff on forum, because you did not receive the response or refund before weekend, is totally not cool, because this kind of stuff can not be done lightly, and at the very least need a consultancy with accountant or legal advice. It's not the money in the pocket, it's the money in the company and should be handled legally.
But the main problem is not even that. I do not know the decision of your situation so I do not know how it will be handled. So do not take this in any offensive way, I mean only good and hope the issues will be resolved, but now you have put yourself and Gideros in a very bad situation.
I assume your purchase was made long time ago. And you see, because of the terms you agreed when bought the Gideros License, that the money can only be refunded within 30 days of the purchases (and heck even paypal has a policy for refunds only within 60 days, if you want to take this matter to it).
So let's now assume that Gideros would want to refund the money to you in this particular situation (even if it's not obliged to do this), Gideros would have done it silently and everyone would be happy.
Now making it public, it's even harder for Gideros to return money, because for others, that would mean that Gideros can give refunds any time, and there may be future situations when somebody else could take this fact into their advantage.
I'd say now you have basically tied the hand of company to provide a good gesture. And would recommend to remove this post, of course only if you want it to.
@ar2rsawseen I didn't post this because I didn't get my refund before the weekend. I posted it because I haven't gotten a response to my email in 3 days. @atlim sent the email 2 hours after the request was sent. So I believe he was able to answer it when he got it. Also, I do know the legal system with the money and the agreement, but I just believe that if you guys still are showing downgrading and being able to get a refund, it should be honored.
I didn't want to give anyone any ideas, I was just posting on the behalf that Gideros wasn't honoring their own website.
And to add a side note, my account wasn't upgraded back to a Pro version, but I would not like that as you can tell from post.
Also, I just want to hear your response and then you can delete. I will post when I have read your response.
Thanks.
-Landon
Lead Coder and Designer
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P.S. I'm just really happy no one makes Gideros to move to the dummy address that the template had, when it was set up, just to honor the mention on website
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@ar2rsawseen thanks
-Landon
Lead Coder and Designer
imho posting something like this on the support forum in such a short time was a pretty stupid thing to do.
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As for coming to the forums, this is part and parcel of having forums I'm afraid. How was the original poster not to know that this wasn't an absolutely normal facility on the website? And then, when they were told that it was a mistake, they thought they'd been hard done by. That's what happens with customers.
Because of website misconfiguration and because the refund email was sent you as a mistake, we will refund you but this doesn't mean that we're changing our policy.
Best regards,
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