Run Checkers - rejected by Samsung App Store [SOLVED]

fxone

Hi @Atilim,
On 19/21 devices my new game 'Run Checkers' has passed. The game is based on the newest Gideros SDK 2012.09.10. On my low-end T-mobile Move (Alcatel ot-908) looks good without crashes. But two Mid-Ends devices from Samsung Certification office have a problem:
Mid-end Galaxy (QVGA) 15 5383068 - Application is ended with 'Sorry' POPUP. <<Defect>
Application is ended with 'Sorry' POPUP.(3/3, 100%)

Mid-end Galaxy (LQVGA) 16 5383076 - Application is ended with 'Sorry' POPUP.
Application is ended with 'Sorry' POPUP.(3/3, 100%)

Street Pool, my first game is approved by Samsung Store since couple of months but it is based on 2012.2.2...
I attach logs from them but I can't find anything relevant to solve the problem. Please help, but only if you feel better!

link to video:

atilim

@fxone it's working well on my Samsung S II. Let me also run it on Samsung Remote Test Lab.

(btw, your youtube video is private and I cannot see it)

fxone

@Atilim Samsung SII was ok only two old kind of devices have a problem : Galaxy (QVGA) and LQVGA. Ok video has been changed to unpublic

These groups of models are ok according to their report:

Galaxy Camera Wi-Fi (HD), High-end Galaxy (HVGA),High-end Galaxy Wi-Fi (HVGA), New Tablet Galaxy Wi-Fi (WSVGA),New Tablet Galaxy(WSVGA),Premium Galaxy (HD),Premium Galaxy (WVGA),Premium Galaxy (WXGA),Premium Galaxy (fHD),Premium Galaxy (qHD),Premium Galaxy Wi-Fi (WVGA),Premium Galaxy Wi-Fi (qHD),Tablet Galaxy (WSVGA),Tablet Galaxy (WXGA),Tablet Galaxy Wi-Fi (WSVGA),Tablet Galaxy Wi-Fi (WXGA),Galaxy Nexus(M420S/M420K)_KOR,Galaxy Tab Wi-Fi(M180W)_KOR,Nexus S(M200S/M200K)_KOR

So please check only some mid-end or low-end devices; thank you for a response

Scouser

@fxone: I think it might have something to do with the particular phone model. The devices it doesn't work on are both 240 x 320 pixel displays and this may be the problem. It may be that you should remove support for the smaller screens and then your app may be approved.

Scouser

I just had another thought on your problem, I notice that your main texture page (RunCheckers.png) is 1024x1024, maybe the texture buffer on these devices is only 512x512.

fxone

@Scouser Street Pool has the same texture size 1024x1024 and I assume that procedure was the same in October 2012 as now. I have 240x320 screen in my T-mobile Move (armv6) and it works fine. Anyway thanks for a response!

fxone

Guys @Atilim @Scouser
Probably I found a solution for this error from logs:

03-25 17:46:35.242 E/ ( 4798): RTOS COMMON MEM zero linear buffer allocated 8396800 0 205 03-25 17:46:35.242 E/ ( 4798): BIG MEM OUT OF HANDLES ... 03-25 17:46:36.593 E/BRCM_EGL( 4798): eglSwapBuffers Error 0x505 03-25 17:46:36.609 W/EglHelper( 4798): destroySurface() tid=9 03-25 17:46:36.609 D/BRCM_EGL( 4798): eglMakeCurrent(NULL) Thread: 4805 03-25 17:46:36.609 D/BRCM_EGL( 4798): eglDestroySurface() surface: 0x21d930, android window 0x221210, Thread: 4805

I'll check this out tommorow morning. But it seems interesting that similiar error occurs at different platform like Gideros, cocos-2D http://www.cocos2d-x.org/boards/6/topics/3999 and Andengine on the same devices: low-end Samsung like for example Galaxy Young.
Solution is here:
http://www.andengine.org/forums/gles1/error-in-samsung-galaxy-young-t8261.html

For now thank you, I'll post tommorow about this.

hgvyas123

I just had another thought on your problem, I notice that your main texture page (RunCheckers.png) is 1024x1024, maybe the texture buffer on these devices is only 512x512.

i think each and every device supports 1024x1024 at minimum

fxone

@all
Ok: Approved by Samsung and Ready for Sale... But be carefull always with texture's size managing, when you plan publishing the games for Low/Mid End Android's devices.
I had two mistakes:
1. Do not split loading of assets for two following scenes to optimize, if you use Scene Manager: main.lua and the next->ex. start.lua. Avoiding this issue caused that QVGA devices (Mid end) were approved by Samsung.
2. Always try to optimize textures for Low/Mid End devices by using scaling of images. I had not optimized sizes of images for 'help' section in game. Avoiding this issue caused that LQVGA devices (Low end) were approved by Samsung.

Thanks