Some game graphics do not load on motorola razor

flyhere

I have a peculiar problem, wonder if anyone has an idea.

My scrolling background game works fine on the simulartor and on a Samsung Notes. I published it on Google Play and Amazon. Someone I know with a Motorola Razor downloaded it and installed, but when launching the game the scrolling background does not display, everything else does (the hero, scores, etc.

- The game is just under 24Mb, is that too large?
- Could it be a memory issue?
- I don't think it's an Android issue as the Motorola has Android 4.x
- If it's a memory issue, what can I do to make the game smaller? The reason I ask about the memory is that the scrolling background would be the largest piece of graphics of the game.
- All graphics are .png with 72 dpi

Thanks

hgvyas123

can you post link of the game

ar2rsawseen

@flyhere the most common problem is using large graphic (dimension wise).
Depending on the hardware some phones can only play up to 1024x1024 big graphic files.
Do you have such graphics in your game?

amaximov

@flyhere if you post a link I can try on Optimus One P500, Nexus 5, and a low end Huawei.

SinisterSoft

Yes, never use bigger than 1024x1024 for any image. You can join them together once loaded. Also load your biggest textures first if you can.

yubaro

@ar2rsawseen , @SinisterSoft the recommendation of 1024x1024 include textures packs or only unique images?

flyhere

Hi All, thanks for the responses. Yes, I have 3 backgrounds larger than 1024x1024, I had tested it on the Samsung Notes 3 (1080 x 1920 ). Two of them loaded and the 3rd one does not. The 3rd background is the scrolling game so I made it longer than the 1920 px to join them ouside of the display screen.

That sounds definitely the problem, so it won't work on many older phones, I'll see how I can revise them to smaller size, may be make them smaller and have them automatically scaled up?

Here are the url's in any case:

https://play.google.com/store/apps/details?id=com.pendulum.superbee

http://www.amazon.com/Pendulum-Design-SuperBee/dp/B00J76QK98/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1397577921&sr=1-1&keywords=superbee

Thanks

SinisterSoft

@yubaro both.