Windows Crash (Gideros WinRT desktop app crashes)

kussakov

Guys,
Our Giedros WinRT app "Air Ping Pong" crashes big time on many desktops.
Does not crash on windows phone.
We posted it on the windows app store about a week ago.
It does not crash on our developer devices, but crashes on many other windows 10 and Windows 8 machines.
It does not seem to even reach the lua code. The app doesn't even start(except for the splash image).
Fails in d3d11.dll (Direct 3D dll) somehow.
Crash logs are bellow.
Also here are some codes, so that you can install it on your device for free:
H3Y7G-2MPQW-HQY3H-QHW4V-9K3YZ
YGTMF-7MP4W-QP2FV-RMMHK-DC7HZ
TGTQ3-H9RJD-HC9TQ-MR2XW-WWYXZ
VRDDC-PJWYT-GX2XP-7JXYG-VCW3Z
DVWCG-4F7C4-3V7Q6-FW9GT-DXXRZ

Could you maybe help please?

The crash logs I see (maybe something will make sense to you). This is Windows 10 machine:
--------------------------
Faulting application name: giderosgame.Windows.exe, version: 0.0.0.0, time stamp: 0x55ee1c7f
Faulting module name: d3d11.dll, version: 10.0.10240.16384, time stamp: 0x559f3c11
Exception code: 0xc0000005
Fault offset: 0x00135d0e
Faulting process id: 0x10f8
Faulting application start time: 0x01d120ae8662045a
Faulting application path: C:\Program Files\WindowsApps\IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw\giderosgame.Windows.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: c6133364-5a3b-4716-9e17-2263afb9c528
Faulting package full name: IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw
Faulting package-relative application ID: App

Fault bucket 133241199479, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 133306367371

Problem signature:
P1: IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw
P2: praid:App
P3: 0.0.0.0
P4: 55ee1c7f
P5: d3d11.dll
P6: 10.0.10240.16384
P7: 559f3c11
P8: c0000005
P9: 00135d0e
P10:

Attached files:
C:\Users\admin\AppData\Local\Temp\WERB300.tmp.WERInternalMetadata.xml
C:\Users\admin\AppData\Local\Temp\WERB775.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\Temp\WERB803.tmp.dmp
C:\Users\admin\AppData\Local\Temp\WERBF18.tmp.WERDataCollectionFailure.txt

Analysis symbol:
Rechecking for solution: 0
Report Id: c6133364-5a3b-4716-9e17-2263afb9c528
Report Status: 8
Hashed bucket: 037737eb1948f11bce66b28612fdf500

Report.wer:
---------------------------------
Version=1
EventType=MoAppCrash
EventTime=130921798156339290
ReportType=2
Consent=1
UploadTime=130921798158269410
ReportIdentifier=c5f12e9f-8ca1-11e5-be75-001e373ccd1c
IntegratorReportIdentifier=c6133364-5a3b-4716-9e17-2263afb9c528
WOW64=1
NsAppName=praid:App
Response.BucketId=037737eb1948f11bce66b28612fdf500
Response.BucketTable=5
Response.LegacyBucketId=133241199479
Response.type=4
Response.CabId=133306367371
Sig[0].Name=Package Full Name
Sig[0].Value=IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw
Sig[1].Name=Application Name
Sig[1].Value=praid:App
Sig[2].Name=Application Version
Sig[2].Value=0.0.0.0
Sig[3].Name=Application Timestamp
Sig[3].Value=55ee1c7f
Sig[4].Name=Fault Module Name
Sig[4].Value=d3d11.dll
Sig[5].Name=Fault Module Version
Sig[5].Value=10.0.10240.16384
Sig[6].Name=Fault Module Timestamp
Sig[6].Value=559f3c11
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Offset
Sig[8].Value=00135d0e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10240.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=bdcb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=bdcb33e65a9843796b7ec31cc25bda3b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=689d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=689d12abf00dd47c453b5e1a156c0fa3
UI[2]=C:\Program Files\WindowsApps\IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw\giderosgame.Windows.exe
LoadedModule[0]=C:\Program Files\WindowsApps\IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw\giderosgame.Windows.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
...

LoadedModule[16]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[17]=C:\Program Files\WindowsApps\Microsoft.VCLibs.120.00_12.0.21005.1_x86__8wekyb3d8bbwe\vccorlib120_app.DLL
LoadedModule[18]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dll
LoadedModule[20]=C:\Program Files\WindowsApps\Microsoft.VCLibs.120.00_12.0.21005.1_x86__8wekyb3d8bbwe\msvcp120_app.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll
LoadedModule[22]=C:\Program Files\WindowsApps\Microsoft.VCLibs.120.00_12.0.21005.1_x86__8wekyb3d8bbwe\msvcr120_app.dll
...
LoadedModule[46]=C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\tiptsf.dll
...
State[0].Key=Transport.DoneStage1
State[0].Value=1
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WERB300.tmp.WERInternalMetadata.xml
File[0].Flags=851971
File[0].Type=5
File[0].Original.Path=C:\Users\admin\AppData\Local\Temp\WERB300.tmp.WERInternalMetadata.xml
File[1].CabName=triagedump.dmp
File[1].Path=WERB803.tmp.dmp
File[1].Flags=539820035
File[1].Type=6
File[1].Original.Path=C:\ProgramData\Microsoft\Windows\WER\Temp\WERB803.tmp.dmp
File[2].CabName=WERDataCollectionFailure.txt
File[2].Path=WERBF18.tmp.WERDataCollectionFailure.txt
File[2].Flags=851971
File[2].Type=5
File[2].Original.Path=C:\Users\admin\AppData\Local\Temp\WERBF18.tmp.WERDataCollectionFailure.txt
File[3].CabName=Report.cab
File[3].Path=Report.cab
File[3].Flags=196608
File[3].Type=11
File[3].Original.Path=Report.cab
FriendlyEventName=Stopped working
ConsentKey=MoAppCrash
AppName=IJSSolutions.AirPingPong_d1z84xy8fkmzw!App
AppPath=C:\Program Files\WindowsApps\IJSSolutions.AirPingPong_1.1.0.3_x86__d1z84xy8fkmzw\giderosgame.Windows.exe
NsPartner=windows
NsGroup=windows8

kussakov

FYI: Just downloaded "Sea of Giants" - crashes as well on some desktops (where Air Ping Pong crashes) and works fine on other desktops (where Air Ping Pong works).
Looks like it works on newer machines and crash on older machines (windows 10 and windows 8.1)


Faulting application name: giderosgame.Windows.exe, version: 0.0.0.0, time stamp: 0x5633ff78
Faulting module name: giderosgame.Windows.exe, version: 0.0.0.0, time stamp: 0x5633ff78
Exception code: 0xc0000005
Fault offset: 0x000b83ca
Faulting process id: 0x258
Faulting application start time: 0x01d120c1192b8dda
Faulting application path: C:\Program Files\WindowsApps\2C97EF75.SeaofGiantsDemoTheSocietyofSecretGiants_1.1.1.4_x86__1wm8wfn66kqyy\giderosgame.Windows.exe
Faulting module path: C:\Program Files\WindowsApps\2C97EF75.SeaofGiantsDemoTheSocietyofSecretGiants_1.1.1.4_x86__1wm8wfn66kqyy\giderosgame.Windows.exe
Report Id: bfc3786d-0ffd-4512-9796-9cf726fddce2
Faulting package full name: 2C97EF75.SeaofGiantsDemoTheSocietyofSecretGiants_1.1.1.4_x86__1wm8wfn66kqyy
Faulting package-relative application ID: App

Fault bucket 133233218439, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 2C97EF75.SeaofGiantsDemoTheSocietyofSecretGiants_1.1.1.4_x86__1wm8wfn66kqyy
P2: praid:App
P3: 0.0.0.0
P4: 5633ff78
P5: giderosgame.Windows.exe
P6: 0.0.0.0
P7: 5633ff78
P8: c0000005
P9: 000b83ca
P10:

john26

The crash reports don't tell me much at the moment. If it's failing in d3d11.dll could it be the computer does not support DirectX 11? Can you find out what version of DirectX is present on the computers where it crashes? Just run dxdiag from the command prompt. Also is it a 32/64 bit issue, failing on 32-bit perhaps?

Also, can you try to install this windows store app?

https://www.microsoft.com/en-gb/store/apps/snow-slots-merry-christmas/9nblggh10dzk

and let me know if it runs?

kussakov

You are right! The computer does not support DirectX 11.
As I said - it looked like it crashes on older machines and now I see why.

(FYI: I just installed several (Non Gideros) games - some work some don't)

Thank you!

ar2rsawseen

Is directX 11 a requirement by Winodws. Or by some specific feature?

kussakov

Good question. @John26 do you know?
It does not make much sense to be Windows requirement though. Must be some Gideros features that need it.
It comes as "integral" part of Windows (in Windows 10 you can't even install/update it separately - only via regular windows update). I guess windows 10 automatically installs the highest version supported by the hardware, which in the case of one of the older PCs I have is v. 9E.

john26

The minimum requirement to install Windows 10 on a computer is DirectX 9 which is really ancient, going back to 2000 (it was introduced with Windows XP). Windows Phone devices are required to have DirectX 11. Currently the Gideros code running on Windows Store and Windows Phone is exactly the same so they both use DirectX 11. In principle we could introduce a DirectX 9 backend for Windows Store apps running on old computers but this is quite a challenge as DirectX 9 and DirectX 11 are completely different APIs. (each time MS brings out a new DirectX they start from scratch with no backward compatibility).

In fact we would not write DirectX 9 code per se as this is not even allowed on the Windows Store. Instead we would write DirectX11 but with "feature level 9.3". I think this means limiting ourselves to facilities available in DX 9.3 but in a DX 11 style of programming, but I don't really understand it!

For now you need to specify your game requires DirectX 11.

See here for more info
http://gamedev.stackexchange.com/questions/43861/does-windows-8-still-support-directx-9